Careers

E-Commerce Coordinator - Head Office, Surry Hills.

We are looking for an experienced E-Commerce Coordinator to support our E-Commerce team.

Responsibilities:

Manage end to end coordination of online order experience, including but not limited to; online customer service across all channels - phone, email, livechat + social.

Oversee 3PL dispatch ensuring orders are delivered on time and to brand/customer expectation. Management of all returns + exchanges. 

Responsible for all onsite content; seasonal product + image upload, lookbooks + campaign imagery across AU, UK + US sites to business timelines. Ensure website information is relevant and accurate at all times. Coordination of samples for Ecom shoot and assistance on/post shoot where required.

Management of website inventory across Ecom platform + ERP; incoming + outgoing stock transfers, maintaining stock and accuracy at all times.

Conduct regular site audits to ensure site is performing at 100%. Suggest improvements, ideas where necessary based on experience/analysis and user feedback.

Management of Jac+ Jack database ensuring data is accurate and 'clean'. Coordinate collateral and manage EDM sends in line with seasonal calendar.

Deliver + report on customer service KPI's and fulfillment, produce weekly sales and performance reports, [and] event reports when required.  Provide analysis and anecdotal opinion.

Required skills:

Must have desire and drive to develop career in E-Commerce. Must be comfortable working in a fast paced environment where demands frequently change + multi-tasking is key. Must have strong organisational + time management skills with the ability to work autonomously under pressure. Must have the ability to analyse data and problem solve. 

2-3 years' experience in an E-Commerce or similar Coordinator role is essential. Proven excellence in customer service.

AP21, eStar, SEO, SEM, CRM, GA, HTML, CSS experience will all be highly regarded.

Current Drivers License.

Please email your C.V. and a covering letter detailing your experience and why you would suit this role to karri@jacandjack.com

 

Assistant Store Managers – Melbourne.

We are seeking new Assistant Managers to join our Melbourne Emporium + Armadale stores. The ideal candidates will assist the store managers to deliver outstanding, on brand customer experience and drive the revenue and associated KPI's of the Jac+ Jack retail store. Managerial experience is essential. Please email your C.V. and a covering letter through to service@jacandjack.com.

 

Assistant Store Managers – Sydney.

We are seeking new Assistant Managers to join our Sydney Bondi + Strand Arcade stores. The ideal candidates will assist the store managers to deliver outstanding, on brand customer experience and drive the revenue and associated KPI's of the Jac+ Jack retail store. Managerial experience is essential. Please email your C.V. and a covering letter through to service@jacandjack.com.

 

Casual Sales Consultants – Sydney.

We are looking for casual sales consultants to join our Sydney Strand Arcade, Intersection Paddington + Bondi stores. The ideal candidates will support the store manager by delivering an outstanding Jac+ Jack customer service experience, whilst contributing to the achievement of store and retail division financial KPI’s. Previous customer service experience in a retail environment is essential. Please email your C.V. and a covering letter through to service@jacandjack.com.

 

For expressions of interest please email your C.V. and a covering letter through to service@jacandjack.com.