E-Commerce Coordinator - Head Office, Surry Hills.

We are looking for an experienced E-Commerce Coordinator to support our E-Commerce team.


Manage end to end coordination of online order experience, including but not limited to; online customer service across all channels - phone, email, livechat + social.

Oversee 3PL dispatch ensuring orders are delivered on time and to brand/customer expectation. Management of all returns + exchanges. 

Responsible for all onsite content; seasonal product + image upload, lookbooks + campaign imagery across AU, UK + US sites to business timelines. Ensure website information is relevant and accurate at all times. Coordination of samples for Ecom shoot and assistance on/post shoot where required.

Management of website inventory across Ecom platform + ERP; incoming + outgoing stock transfers, maintaining stock and accuracy at all times.

Conduct regular site audits to ensure site is performing at 100%. Suggest improvements, ideas where necessary based on experience/analysis and user feedback.

Management of Jac+ Jack database ensuring data is accurate and 'clean'. Coordinate collateral and manage EDM sends in line with seasonal calendar.

Deliver + report on customer service KPI's and fulfillment, produce weekly sales and performance reports, [and] event reports when required.  Provide analysis and anecdotal opinion.

Required skills:

Must have desire and drive to develop career in E-Commerce. Must be comfortable working in a fast paced environment where demands frequently change + multi-tasking is key. Must have strong organisational + time management skills with the ability to work autonomously under pressure. Must have the ability to analyse data and problem solve. 

2-3 years' experience in an E-Commerce or similar Coordinator role is essential. Proven excellence in customer service.

AP21, eStar, SEO, SEM, CRM, GA, HTML, CSS experience will all be highly regarded.

Current Drivers License.

Please email your C.V. and a covering letter detailing your experience and why you would suit this role to


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