Jac and Jack Pty Ltd (“Jac+Jack”) have adopted a Privacy Policy that determines the way in which we will collect, store and or use any information that you provide to us. The following information is provided by Jac+Jack to enable our online visitors to be fully informed about that Policy.
Please note that by submitting any order or email or other communication to Jac+Jack, Jac+Jack will be entitled to assume that you have done so upon accepting the terms and conditions described in this Privacy Policy and that – in the absence of any contrary disclosure – you will thereafter be deemed to consent to this Policy.
Jac+Jack further disclose that it may also employ third party business partners to collect personal information on behalf of Jac+Jack.
Please note that this Policy applies to Jac+Jack, but may not be relevant to websites maintained by other companies or organisations to which there is a link on the Jac+Jack website.
Jac+ Jack always recommends that you read the policy and disclaimers published by any other companies or organisations before submitting any personal information.
Exactly What Personal Information May Be Collected & How
Jac+ Jack collects personal information from its online visitors when they make an order or when they join our mailing list. If an order is placed with us, we need to hold personal information including your name, email address, phone numbers, home and shipping address so that we can process and fulfill that order.
Credit card details will not be held by Jac+ Jack.
In certain circumstances we may be required to collect and store additional data. This will only be done with your express and explicit consent. These details allow us to process your order and to let you know the status of your order. We may also need to obtain information for authentication or identity checks. Sometimes we may ask for your telephone number and this may be given to our courier, for delivery services.
OTHER INFORMATION WE COLLECT
We may collect non-personal data about use of the website, such as pages visited, times and volume of use of the services as well as traffic data. Traffic data includes logs, details of networks, time of log-on or access, length of sessions and similar systems data.
HOW THIS INFORMATION MAY BE USED
Jac+ Jack may use your personal information for the processing of orders, payments and to provide you with a personalised shopping experience. Your personal information may also be checked with credit agencies from time to time to prevent fraud.
We will never disclose your information to any other person or body – unless we have a legal obligation or duty to do so or unless you agree.
When you register with Jac+ Jack, you will be asked if you want to subscribe to our mailing list. If you choose to “opt in” for this service, the information you provide will allow us to advise you to new products, special offers and other events or items of interest, from time to time.
We do collate statistical information about site traffic, sales and other commercial information which we may pass on to trusted third parties but these statistics do not include any information which can identify you personally.
We see this as a service to help you.
We will always strive to limit the use of your information to those offers only that we think you would appreciate receiving.
Finally, we advise that we may use your personal information for our internal marketing and demographic studies, together with your non-personal data to monitor customer patterns so we can consistently improve our site design to better meet our visitor’s needs.
If we change our policy on disclosure to others, we will inform you and give you the choice of opting out.
OPT-IN and OPT-OUT PROVISION
When you register, we will provide a link to the Privacy Policy and a consent button for the collection of your personal data. You must agree and consent to this Privacy Policy before you can place an order. Jac+ Jack will be entitled to assume that you have done so upon accepting the terms and conditions described in this Privacy Policy and that – in the absence of any contrary disclosure – it will be deemed that you do consent to this Policy.
If you would like to receive further information by email about Jac+Jack services and products you should tick the consent box, next to the mailing list “sign in” or “opt in” section.
At all times, we will offer you the opportunity to “opt-out” of any service to which you have subscribed.
Any e-mail we send you will contain an easy automated “opt-out” link, so that you can “opt-out” of that particular service.
Should you choose to have your name and personal data removed from our database all together, you can do so by ticking the “opt out” button on any emails you receive from Jac+ Jack or by writing to:
Jac and Jack Pty Ltd
Lvl 3, 255 Riley St,
Surry Hills NSW 2010
Australia
AMENDING PERSONAL INFORMATION HELD
If for any reason you are concerned that the personal information maintained by Jac+Jack is not correct, please visit the website and, after logging into the site using the “Sign In” menu on the home page your personal information will be made available for review and change in the “My Account” section.
Only you can access your personal data using your password and User ID.
Information may be changed online within My Details, Shipping Details, and My Preferences.
SAFEGUARDING YOUR PERSONALLY IDENTIFIABLE INFORMATION
We will only collect personally identifiable information to the extent deemed reasonably necessary to serve you, in view of our legitimate business purposes as set out above, and we will use our best endeavours to maintain appropriate safeguards to ensure the security, integrity and privacy of the information you have provided.
When you place an order or access your account information, we use a Secure Socket Layer (SSL) and so your details are is encrypted before it is sent to us, to protect it from unauthorised use.
WHERE AND HOW TO ASK QUESTIONS OR FILE COMPLAINTS
If you wish to talk to a Jac +Jack customer care representative please call +61 (02) 9380 6630
YOUR CONSENT
Jac+ Jack will be entitled to assume that if you have accessed our website then you unconditionally accept the terms and conditions described in this Privacy Policy and that – in the absence of any contrary disclosure – you consent and submit to this Policy.